Terms & Conditions

Read our terms and conditions for using Ouvert

Terms and Conditions

Last updated: January 10, 2026

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and JDL Enterprises Limited ("Company", "we", "us", or "our") concerning your access to and use of Ouvert, including our website located at https://ouvert.dev, our mobile application, Twitch bot, and any related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

2. About Ouvert

Ouvert is a song request service designed for rhythm games. Our Services allow users to request songs that are added to a queue system for playback in rhythm gaming environments, including through Twitch integration and our mobile application.

3. Eligibility

To use our Services, you must:

  • Be at least 13 years of age (or the age of majority in your jurisdiction if higher)
  • Have the legal capacity to enter into binding agreements
  • If you are under 18, you must have parental or guardian consent to use our Services
  • Comply with all applicable laws and regulations

4. User Accounts

Some features of our Services may require you to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information as necessary
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized access to your account

5. Song Requests and Queue System

5.1 Request Submission

When submitting song requests through our Services, you agree to:

  • Only request songs that you have the right to request and play
  • Respect any request limits set by administrators or our system
  • Not abuse the queue system or attempt to manipulate it
  • Follow any additional guidelines provided by Twitch channel administrators

5.2 Queue Management

Ouvert operates a queue system where song requests are processed in order. We reserve the right to:

  • Set and modify queue limits per user
  • Implement timeframe limitations on requests
  • Prioritize or reorder requests as necessary
  • Remove or skip requests that violate these Terms
  • Clear or modify the queue as needed

6. Acceptable Use

You agree not to use our Services to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights of others
  • Request or distribute copyrighted material without proper authorization
  • Harass, threaten, or harm other users
  • Interfere with or disrupt the Services or servers
  • Attempt to gain unauthorized access to any part of the Services
  • Use automated systems (bots, scripts) to abuse the Services
  • Spam or flood the queue with excessive requests
  • Impersonate others or provide false information

7. Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of JDL Enterprises Limited or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works, publicly display, or otherwise exploit any part of the Services without our prior written permission.

8. Copyright and DMCA

Ouvert respects intellectual property rights and expects users to do the same. If you believe that any content available through our Services infringes your copyright, please contact us at contact@jdl-enterprises.co.uk with:

  • A description of the copyrighted work claimed to have been infringed
  • Identification of the material that is claimed to be infringing
  • Your contact information
  • A statement of good faith belief that the use is not authorized
  • A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

9. Privacy

Your use of our Services is also governed by our Privacy Policy, which can be found at /legal/privacy. By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

10. Service Modifications and Availability

We reserve the right to:

  • Modify, suspend, or discontinue any part of the Services at any time
  • Perform scheduled or unscheduled maintenance
  • Implement updates, patches, or changes to the Services
  • Impose limits on certain features or restrict access to parts of the Services

We do not guarantee that the Services will be available at all times or that they will be error-free.

11. Termination

We may suspend or terminate your access to the Services at any time, with or without cause or notice, for any reason, including if you breach these Terms.

You may stop using the Services at any time. Upon termination, your right to use the Services will immediately cease.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, secure, or error-free, or that defects will be corrected.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JDL ENTERPRISES LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICES.

14. Indemnification

You agree to indemnify, defend, and hold harmless JDL Enterprises Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Services or violation of these Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by updating the "Last updated" date at the top of this page. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions about these Terms, please contact us:

JDL Enterprises Limited
62 West Hill
Rotherham, England S61 2EY
United Kingdom

Email: contact@jdl-enterprises.co.uk

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and JDL Enterprises Limited regarding the use of the Services and supersede all prior agreements and understandings.