Privacy Policy

Last updated: January 10, 2026

1. Introduction

JDL Enterprises Limited ("we", "us", "our", or "Company") operates Ouvert, a song request service for rhythm games, including our website at https://ouvert.dev, mobile application, and Twitch bot (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

Account Information: Username, email address, password, and profile information when you create an account
Song Requests: Songs you request through the Services, including song titles, artists, and any associated metadata
Communications: Information you provide when contacting us for support or inquiries
Twitch Information: Your Twitch user ID, username, and related Twitch account information when using our Twitch bot

2.2 Automatically Collected Information

When you use our Services, we may automatically collect certain information, including:

Usage Data: Information about how you interact with the Services, including pages visited, features used, and time spent
Device Information: Device type, operating system, browser type, IP address, and device identifiers
Log Data: Server logs, including IP addresses, access times, and pages viewed
Queue Activity: Information about your song requests, queue position, and queue history

2.3 Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process and manage song requests and queue functionality
Create and manage your account
Communicate with you about the Services, including updates and support
Enforce our Terms and Conditions and prevent abuse
Analyze usage patterns and improve user experience
Comply with legal obligations
Protect our rights, privacy, safety, and property

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support
Legal Requirements: We may disclose information if required by law, court order, or government regulation
Protection of Rights: We may share information to protect our rights, property, or safety, or that of our users or others
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
With Your Consent: We may share your information with your explicit consent

We do not sell your personal information to third parties.

5. Twitch Integration

When you use Ouvert through Twitch:

We access basic Twitch account information necessary to provide the service
Your Twitch user ID and username are stored to associate song requests with your account
Song requests you make through Twitch are processed and added to the queue
We comply with Twitch's Terms of Service and Developer Policy

For information about how Twitch handles your data, please review Twitch's Privacy Policy.

6. Data Retention

We retain your information for as long as necessary to:

Provide the Services to you
Comply with legal obligations
Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to certain processing of your information
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to these countries.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information is collected about you
Know whether your personal information is sold or disclosed and to whom
Opt-out of the sale of personal information (we do not sell personal information)
Access and delete your personal information
Non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). As the data controller, JDL Enterprises Limited processes your personal information based on:

Performance of a contract (providing the Services)
Legitimate interests (service improvement, security, fraud prevention)
Compliance with legal obligations
Your consent (where applicable)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last updated" date at the top of this page
Sending you an email notification (if applicable)

You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

JDL Enterprises Limited
62 West Hill
Rotherham, England S61 2EY
United Kingdom

Email: contact@jdl-enterprises.co.uk

Data Protection Officer: contact@jdl-enterprises.co.uk

16. Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.